Agentforce Grid
Salesforce’s own spreadsheet-shaped workspace for running AI over records in bulk: each row is a record, each column a step. It is a different tool from a record grid, and very good at what it is for.
What it does well
- AI on every row. Summarize, classify, score or draft for each record with a model you choose, a Prompt Builder template or an Agentforce agent, then write the result back to a field with an Update Record column.
- A trace in every cell. Each AI cell keeps what went in, what came out and the model’s raw response, so a reviewer can see why a row got its value.
- CRM and Data 360 in one worksheet. Columns can read different CRM objects, Data 360 objects, rows from an uploaded CSV file and web search results, side by side.
- Nothing to install. It is part of Salesforce, runs under the Einstein Trust Layer, and applies object- and field-level security for the person running it.
- Agent testing in bulk, and a route for coding agents. Agent Test and Evaluation columns run an agent over many rows and score its answers, and Salesforce publishes a beta MCP server that builds a grid from a YAML file.
What it is
Agentforce Grid is part of Salesforce itself, not an AppExchange package. It went into beta in December 2025 and became generally available the week of 6 April 2026. You open it from the App Launcher, from Agentforce Studio, or with the Send to Grid button on a list view, which copies records from that view into a worksheet.
A workbook holds worksheets. In each one, the first column brings in the rows: CRM records, Data 360 records, the lines of an uploaded CSV file, or rows an AI model generates. Every column after that is a step that runs left to right: a formula, a lookup, an AI prompt, a Prompt Builder template, an agent, a web search, an invocable action such as a flow, or an Update Record column that writes a column’s values to one field. Since Winter ’27, Grid Agent proposes and builds columns from plain-language requests, and answers questions about a column’s results.
How it is built
It runs in Lightning Experience as part of the platform, and applies object- and field-level security for the person running it. Columns that query, calculate or write stay in your org. AI, prompt template, agent and web search columns send each row’s field values to a model through the Einstein Trust Layer, which promises zero data retention by the model provider and lets you mask data, and the prompts and responses are logged to Data 360.
Grids are kept as records in your org, not as metadata: there is no Metadata API type for a grid, worksheet or template, so a grid does not move in a change set or a release pipeline. Templates share a grid’s columns, without its rows, with anyone in the same org. Salesforce’s beta MCP server can rebuild a grid from a YAML file, which is the one scripted way to recreate it in another org.
What it publishes about its limits
Salesforce’s help says up to 1,000 rows in a worksheet. No limit is published for columns per worksheet or worksheets per grid, and Salesforce has published no benchmark.
Records change only when an Update Record column runs, writing one column’s values into one field of each row’s record. Editing a cell changes the worksheet, not the Salesforce record. Undo, paste from a spreadsheet, creating records inline and deleting records are not documented. Grid is documented for Lightning Experience; Experience Cloud and the mobile app are not listed. The one documented keyboard shortcut is F6, which moves between the worksheet header, the grid and the side panel, and no accessibility conformance report on Salesforce’s status page names Grid.
Price
No price per user. Grid needs an Enterprise, Performance, Unlimited or Developer Edition org with Salesforce Foundations, which costs nothing, or an edition that includes Agentforce. Every AI run is then billed in Flex Credits at $500 per 100,000: an action is 20 credits ($0.10), and a prompt is 2, 4 or 16 credits for up to 2,000 tokens, depending on the model. Salesforce does not say which of the two an AI column counts as. Salesforce’s help says Grid usage is always metered, in development and testing as well as in production.
Foundations comes with starter credits: 200,000 Agentforce Flex Credits, plus 250,000 credits a year with the free Data 360. Unused Flex Credits do not roll over into later terms. The Max Edition, $550 per user per month, includes the Agentforce add-on and 2.75 million Flex Credits per org per year. Grid Agent needs an Agentforce add-on license, from $125 per user per month. Prices are Salesforce’s published list prices, read on 26 October 2026.
Where it meets Rowhouse
They do different jobs on the same records. Grid is where a team runs AI over a filtered set of records, scoring leads or summarizing cases, and writes the result into a field.
Rowhouse is where people then work with those records every day: sorting, grouping and filtering them, and correcting values by hand on a record, app or home page, with paste and undo. It loads 10,000 rows when it opens, makes no callouts, and has no AI features. It is free and uses no credits.
Where the two overlap, in changing one field across a filtered set of records, Grid writes up to 1,000 rows a worksheet by running a column. Many orgs would use Grid for the AI step and a record grid for the editing.
Common complaints
Agentforce Grid is part of Salesforce rather than an AppExchange listing, and no review site lists it, so there are no customer reviews to read. What follows comes from community threads and Salesforce’s own documentation. What we read: The Trailblazer Community threads about Agentforce Grid, Salesforce’s own help and billing pages, and Salesforce Ben’s guide, read on 26 October 2026.
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Every run is billed, testing included
Salesforce’s help says Grid usage is always metered, in development and testing as well as in production. A learner who was exploring Grid used up the evaluation credits and could not find how to add more; a reply warned that a new org does not necessarily bring new credits.
“My evaluation credits have completely run out” — Trailhead learner, Trailblazer Community, June 2026
Evidence One Trailblazer Community thread, read in full, and Salesforce’s own metering page.
Trailblazer Community thread · Salesforce: metering for Agentforce
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The cost of a row is not published
Salesforce does not say whether an AI column bills as an action (20 credits, $0.10) or as a prompt (2, 4 or 16 credits for up to 2,000 tokens), so one AI cell can cost from about a cent to ten cents or more. Salesforce Ben’s worked example, 500 rows across three AI columns, comes to about 1,500 actions a refresh. Salesforce added a Billing Calculator to Grid when it became generally available.
Evidence Salesforce’s billing pages and one independent guide; no customer complaint about a bill is on record.
Salesforce: Flex Credits usage types · Salesforce: Flex Credits rate card · Salesforce Ben’s guide
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Errors in the Trailhead module’s AI column
Three community threads from July to October 2026 report a temporary system error on every row of a Prompt Template column in Salesforce’s own Trailhead module. The accepted workaround swaps the AI column for a Text column; one reply traced part of the problem to a tutorial step Trailhead has since added.
Evidence 3 threads, all in Trailhead learning orgs: evidence about the learning path, not about production orgs.
Trailblazer Community thread · Trailblazer Community thread · Trailblazer Community thread
What reviewers and each vendor’s own documents say, with links; counts are of the reviews we read, not of customers, and quotes are cut short. Nothing was installed or tested. Rowhouse has no reviews yet.
Choose Agentforce Grid when
- The job is AI enrichment, classification, summaries or agent testing across many records.
- The data that matters lives in Data 360 as well as in CRM objects.
- Your org already pays for Agentforce, or has the Max Edition with its Flex Credits, and a team is building agents.
- The work is occasional and analytical, hundreds of rows at a time, rather than many people editing records every day.
Checked 2026-10-26; due for a re-check by 2027-04-26. These are each vendor’s own published claims; nothing was installed or tested. Something wrong? Tell us and we will correct it.
Agentforce Grid: questions
How much does Agentforce Grid cost?
It has no price per user. It needs an Enterprise, Performance, Unlimited or Developer Edition org with Salesforce Foundations, which is free, or an edition that includes Agentforce. Every AI run is then billed in Flex Credits, listed at $500 per 100,000 credits on Salesforce’s pricing page, read on 26 October 2026, and Salesforce’s help says that applies in development and testing as well as in production. Grid Agent, the plain-language assistant added in Winter ’27, needs an Agentforce add-on license.
How is it different from a record grid?
A record grid is where people edit records cell by cell, on the pages they already use. Agentforce Grid opens in its own tab and changes records by running an Update Record column, which writes one column’s values to one field of each row’s record. Editing a cell changes the worksheet, not the record, and no undo is documented.
How many rows can Agentforce Grid hold?
Salesforce’s help says up to 1,000 rows in a worksheet, a limit raised to 1,000 when it became generally available in April 2026. No limit is published for columns per worksheet or worksheets per grid.
Does Agentforce Grid send record data outside Salesforce?
Columns that query, calculate or update stay in your org. Each AI, prompt template, agent and web search column sends that row’s field values to the model you choose (OpenAI, Anthropic, Google and Amazon models are listed) through the Einstein Trust Layer, with zero data retention by the model provider and masking you can configure, and the prompts and responses are logged to Data 360.
Can a grid move from a sandbox to production?
There is no Metadata API type for an Agentforce Grid, so it does not travel in a change set, and templates are reusable within the same org. Salesforce’s beta MCP server can rebuild a grid from a YAML file in another org you sign in to.
Three things you can verify without asking us
Nobody should pay to edit a thousand rows.
Compare it on your own data: install it beside the grid you have, and keep both until you are sure.